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Thread: Whenever I open a metro app my explorer crashes then recovers

  1. 01-26-2013 #1
    setinhere
    setinhere is offline Junior Member
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    Whenever I open a metro app my explorer crashes then recovers

    This is what is showing in Windows Logs/Application

    Code:
    Log Name:      Application
Source:        Application Error
Date:          26 Jan 2013 7:00:49 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
Faulting application name: explorer.exe, version: 6.2.9200.16433, time stamp: 0x50763312
Faulting module name: DUser.dll, version: 6.2.9200.16384, time stamp: 0x5010846e
Exception code: 0xc0000005
Fault offset: 0x000000000001fbe5
Faulting process id: 0x2f0
Faulting application start time: 0x01cdfc34d9dff813
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\SYSTEM32\DUser.dll
Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
Faulting package full name: 
Faulting package-relative application ID: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:49.000000000Z" />
    <EventRecordID>9294</EventRecordID>
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>6.2.9200.16433</Data>
    <Data>50763312</Data>
    <Data>DUser.dll</Data>
    <Data>6.2.9200.16384</Data>
    <Data>5010846e</Data>
    <Data>c0000005</Data>
    <Data>000000000001fbe5</Data>
    <Data>2f0</Data>
    <Data>01cdfc34d9dff813</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>C:\Windows\SYSTEM32\DUser.dll</Data>
    <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Windows Error Reporting
Date:          26 Jan 2013 7:00:53 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: explorer.exe
P2: 6.2.9200.16433
P3: 50763312
P4: DUser.dll
P5: 6.2.9200.16384
P6: 5010846e
P7: c0000005
P8: 000000000001fbe5
P9: 
P10: 
Attached files:
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp
These files may be available here:
C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_cab_1bca8a57
Analysis symbol: 
Rechecking for solution: 0
Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
Report Status: 4
Hashed bucket: 
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:53.000000000Z" />
    <EventRecordID>9295</EventRecordID>
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>explorer.exe</Data>
    <Data>6.2.9200.16433</Data>
    <Data>50763312</Data>
    <Data>DUser.dll</Data>
    <Data>6.2.9200.16384</Data>
    <Data>5010846e</Data>
    <Data>c0000005</Data>
    <Data>000000000001fbe5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp</Data>
    <Data>C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportQueue\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_cab_1bca8a57</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
    <Data>4</Data>
    <Data>
    </Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Microsoft-Windows-Winlogon
Date:          26 Jan 2013 7:00:53 PM
Event ID:      1002
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
The shell stopped unexpectedly and explorer.exe was restarted.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Winlogon" Guid="{DBE9B383-7CF3-4331-91CC-A3CB16A3B538}" EventSourceName="Winlogon" />
    <EventID Qualifiers="16384">1002</EventID>
    <Version>0</Version>
    <Level>4</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:53.000000000Z" />
    <EventRecordID>9296</EventRecordID>
    <Correlation />
    <Execution ProcessID="0" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
  </EventData>
</Event>
Log Name:      Application
Source:        Windows Error Reporting
Date:          26 Jan 2013 7:00:54 PM
Event ID:      1001
Task Category: None
Level:         Information
Keywords:      Classic
User:          N/A
Computer:      bluedragon
Description:
Fault bucket 81990038, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: explorer.exe
P2: 6.2.9200.16433
P3: 50763312
P4: DUser.dll
P5: 6.2.9200.16384
P6: 5010846e
P7: c0000005
P8: 000000000001fbe5
P9: 
P10: 
Attached files:
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp
These files may be available here:
C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_1bca958e
Analysis symbol: 
Rechecking for solution: 0
Report Id: c08bbc04-682d-11e2-beb0-f46d042848a5
Report Status: 0
Hashed bucket: 821f92a8c517bc1e8da81f5960b95f45
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Windows Error Reporting" />
    <EventID Qualifiers="0">1001</EventID>
    <Level>4</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-01-27T03:00:54.000000000Z" />
    <EventRecordID>9297</EventRecordID>
    <Channel>Application</Channel>
    <Computer>bluedragon</Computer>
    <Security />
  </System>
  <EventData>
    <Data>81990038</Data>
    <Data>4</Data>
    <Data>APPCRASH</Data>
    <Data>Not available</Data>
    <Data>0</Data>
    <Data>explorer.exe</Data>
    <Data>6.2.9200.16433</Data>
    <Data>50763312</Data>
    <Data>DUser.dll</Data>
    <Data>6.2.9200.16384</Data>
    <Data>5010846e</Data>
    <Data>c0000005</Data>
    <Data>000000000001fbe5</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>
C:\Users\Roydon\AppData\Local\Temp\WER846E.tmp.appcompat.txt
C:\Users\Roydon\AppData\Local\Temp\WER847F.tmp.WERInternalMetadata.xml
C:\Users\Roydon\AppData\Local\Temp\WER848F.tmp.hdmp
C:\Users\Roydon\AppData\Local\Temp\WER8819.tmp.dmp</Data>
    <Data>C:\Users\Roydon\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_explorer.exe_a29054a3b49a761d30352936e55c3698bdec59d2_1bca958e</Data>
    <Data>
    </Data>
    <Data>0</Data>
    <Data>c08bbc04-682d-11e2-beb0-f46d042848a5</Data>
    <Data>0</Data>
    <Data>821f92a8c517bc1e8da81f5960b95f45</Data>
  </EventData>
</Event>

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  2. 01-27-2013 #2
    kemical's Avatar
    kemical
    kemical is offline Administrator
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    Re: Whenever I open a metro app my explorer crashes then recovers

    Hi,

    Faulting process id: 0x2f0
    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    Please ensure drivers and bios are latest versions.

    Did you upgrade or perform a clean or custom install? If you upgraded then chances are you'll be better off wiping clean and doing a clean install.

    If you'd rather not follow the above route or did a clean install anyway try the system file checker. Open an admin cmd prompt by right clicking in the bottom left hand corner of the screen and then choosing admin cmd prompt from the list. Type:

    sfc /scannow

    Press enter and await results.

    Are you using win 8 with a local or Microsoft account? If it's just a local account, trade up and obtain a microsoft account here:
    https://login.live.com/login.srf?wa=...=1033&id=38936

    Another thing to check is viral or malware activity. I use Defender but also back it up with Malwarebytes. Nothing is better at search and destroy:
    Malwarebytes : Free anti-malware download







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  3. 01-27-2013 #3
    setinhere
    setinhere is offline Junior Member Thread Starter Thread Starter
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    Re: Whenever I open a metro app my explorer crashes then recovers

    Quote Originally Posted by kemical View Post
    Hi,

    Faulting process id: 0x2f0
    Errors on your system may be caused by invalid registry entries and outdated or corrupt drivers.

    Please ensure drivers and bios are latest versions.

    Did you upgrade or perform a clean or custom install? If you upgraded then chances are you'll be better off wiping clean and doing a clean install.

    I did a upgrade originally but after hearing some horror stories, I wiped my drive and then did a double install because I only have windows 8 pro upgrade.

    If you'd rather not follow the above route or did a clean install anyway try the system file checker. Open an admin cmd prompt by right clicking in the bottom left hand corner of the screen and then choosing admin cmd prompt from the list. Type:

    sfc /scannow

    did this several times didn't find anything.

    Press enter and await results.

    Are you using win 8 with a local or Microsoft account? If it's just a local account, trade up and obtain a microsoft account here:
    https://login.live.com/login.srf?wa=...=1033&id=38936

    I have both currently.

    Another thing to check is viral or malware activity. I use Defender but also back it up with Malwarebytes. Nothing is better at search and destroy:
    Malwarebytes : Free anti-malware download
    I use Vipre and have never had a problem.

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  4. 01-27-2013 #4
    kemical's Avatar
    kemical
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    Re: Whenever I open a metro app my explorer crashes then recovers

    Did this issue just start up or has it been like this from the get go?







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  5. 01-28-2013 #5
    setinhere
    setinhere is offline Junior Member Thread Starter Thread Starter
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    Re: Whenever I open a metro app my explorer crashes then recovers

    Quote Originally Posted by kemical View Post
    Did this issue just start up or has it been like this from the get go?
    Just started up about a week ago. I haven't upgraded any drivers, or made any changed to OS.

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  6. 01-29-2013 #6
    kemical's Avatar
    kemical
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    Re: Whenever I open a metro app my explorer crashes then recovers

    I notice in your replies that your using a local and a microsoft account. Does the issue crop up in both accounts? You could also try running a chkdsk and see if anything needs repairing. You'll need to right click your HDD icon, choose properties, Tools and then check now. It will probably say it doesn't need checking but run it anyway.







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  7. 01-29-2013 #7
    setinhere
    setinhere is offline Junior Member Thread Starter Thread Starter
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    Re: Whenever I open a metro app my explorer crashes then recovers

    Quote Originally Posted by kemical View Post
    I notice in your replies that your using a local and a microsoft account. Does the issue crop up in both accounts? You could also try running a chkdsk and see if anything needs repairing. You'll need to right click your HDD icon, choose properties, Tools and then check now. It will probably say it doesn't need checking but run it anyway.
    Yes it does in both accounts. I'll try chkdsk and see what happens.

    Oh and if this is a driver problem could it be caused by my having to use 7 drivers instead of 8 drivers? ASUS hasn't updated my motherboards drivers for what seems like forever. And I had to use 7 drivers to get any normal speed on 8. Windows 8 drivers are turtle slow on this motherboard.

    chkdsk update:
    no error where found. I ran it on all drivers.
    Last edited by setinhere; 01-29-2013 at 03:12 PM.

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  8. 01-29-2013 #8
    kemical's Avatar
    kemical
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    Re: Whenever I open a metro app my explorer crashes then recovers

    I can only assume it's either one of two things. As weird as it sounds the local account might be the cause and removing it may help. Apart from that you might have some corruption, which is indicated in the error code, trying a refresh may help.
    Using win 7 drivers should be ok although when you say the 8 drivers are slow which drivers are you referring to?







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  9. 01-29-2013 #9
    setinhere
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    Re: Whenever I open a metro app my explorer crashes then recovers

    When I installed windows 8 it was only running on the drivers provided by MS. Those drivers are really slow on this board.

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  10. 02-01-2013 #10
    setinhere
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    Re: Whenever I open a metro app my explorer crashes then recovers

    Quick Update:

    I started to going threw all my logs and found a interest event. Seems like all my errors are originating from my sounds drivers. I Rolled back to MS's basic sound drivers and my problems stopped. Every tile on the Start screen opens with the first click. No more errors in my event logs.... hmnmmm lol makes you wonder why/how sound would be connected to opening a program from the start screen?

    Well Now all I have to do is find a sound driver that doesn't cause problems with my system.

    Thanks again for all the help everyone!
    usasma likes this.

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