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Thread: Black screen when trying to recover laptop

  1. 4 Days Ago #1
    Huuuge
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    Black screen when trying to recover laptop

    Hey all,

    I'm quite new to this forum but I hope you guys can help me out..
    I am trying to recover my HP pavilion g6 i5 by using HP Recovery Management and trying to get my windows to factory settings (this guide: Performing an HP System Recovery (Windows 8) | HP® Support)
    When i click at the option "Windows recovery environment" -> "next" it shows the HP loading screen. After a couple of seconds the loading screen is gone and my screen turns black with only my cursor appearing..
    I tried getting my windows to factory settings in different ways ("press esc -> F11" at startup and "settings -> pc settings -> general -> *different options*"), but all options has the black screen as result..

    I'm not using any recovery disk because i don't have one, but i do have a RECOVERY(D which works aswell, right?

    I hope anyone can help me out

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  2. 4 Days Ago #2
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    kemical
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    Re: Black screen when trying to recover laptop

    Hi Huuuge and welcome to the forum..

    I followed the link you posted above and found this:


    Recovery when Windows 8 does not start correctly


    If Windows 8 does not open correctly, perform the following steps to recover the computer:

    NOTE:If the recovery partition on the hard disk drive is not functioning correctly, this method does not work and an error message appears. If an error message indicates that System Recovery cannot be run from the startup screen, a set of recovery discs or a recovery USB flash drive is needed to perform a system recovery. Follow the instructions listed in one of the following sections, depending on the recovery media available: Starting the recovery from recovery discs orStarting the recovery from a USB flash drive .


    Have you contacted HP for a recovery or a install DVD? Sometimes you get the disks free so it's worth enquiring.







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  3. 4 Days Ago #3
    Huuuge
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    Re: Black screen when trying to recover laptop

    Quote Originally Posted by kemical View Post
    Hi Huuuge and welcome to the forum..

    I followed the link you posted above and found this:




    Have you contacted HP for a recovery or a install DVD? Sometimes you get the disks free so it's worth enquiring.
    Thanks voor your Reply! I choosed to follow the steps when windows 8 is not starting correctly. Unfortunately nothing pops up when pressing f11 at the start and my screen goes black right after the HP loading picyure.
    I have no idea whats the problem, since I have a brand new laptop (3 months?) And a fully updated BIOS

    I didn't contact HP about a recovery CD yet, but I think I will do that. Isn't there a way to download that software and burn the CD by myself? Or make a start up USB?

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  4. 3 Days Ago #4
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    kemical
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    Re: Black screen when trying to recover laptop

    Try here for a recovery disk:

    Windows 8 recovery disk download
    Trouble likes this.







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  5. 3 Days Ago #5
    Huuuge
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    Re: Black screen when trying to recover laptop

    Quote Originally Posted by kemical View Post
    Try here for a recovery disk:

    Windows 8 recovery disk download
    Looks promising, thanks! Will try it soon and i will let you know if it works..

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