freeze and crash

**techker** · 02-28-2013

Hey guys i got a new dell vastro 470 last year and i upgraded the hdd to a SSD Kingston Hyper X 240g.

so at first i had issues with crashing frequently and on reboot black screen with pls select boot device...

so dell and MS troubleshooted and said it was my motherboard sata 0 that was defect..
so the next day(yes the next day..) dell replaced my motherboard and it seemed to have fixed the issue.

now,once in a while i get a freeze up especially on Facebook,blue screen critical process failed..

on boot that same please select boot device.. appears??i go in the bios and see that the system see's my SSD and all the rest ,before they replaced my motherboard when it use to crash i could not see the ssd ..

so the odd thing is that if i unplug the ssd and place it on another sata port it boots no issue!it's like if windows blocked that port...

im thinking it's my ssd?or just windows 8 with it's issues...
i attached the zip file of the diag.

**usasma** · 02-28-2013

It looks like you have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

The BSOD blames networking components. This could either be your wired or wireless connection - or even could be internet aware programs such as your Norton 360.

I would suggest:
1) Update your wired and wireless drivers to the latest available, Win8 compatible versions. If you already have the most updated versions - please download a fresh copy, uninstall the current one, and then install the fresh copy.
2) Do this to rule out the Norton:

Anti-Virus Removal:
Please do the following:
- download a free anti-virus for testing purposes: Free AntiVirus If using Windows 8, enable Windows Defender and the Windows Firewall instead.
- un-install the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- IMMEDIATELY install and update the free anti-virus (if using Win8, enable Windows Defender), then check to ensure that the Windows Firewall is turned on.
- perform a full system scan to ensure that no malware has snuck onto your system while the anti-virus was malfunctioning.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElbyCDIO.sys Fri Jan 1 12:20:27 2010 (4B3E2EDB)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

AtihdW76.sys Tue Oct 18 03:09:49 2011 (4E9D263D)
ATI Function Driver for HD Audio Service
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

atikmpag.sys Tue Oct 25 21:21:58 2011 (4EA760B6)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

atikmdag.sys Tue Oct 25 21:59:06 2011 (4EA7696A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html

Analysis:
The following is for informational purposes only.

Code:

**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011413-5109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime:0 days 11:20:45.015
*** WARNING: Unable to verify timestamp for RNDISMPX.SYS
*** ERROR: Module load completed but symbols could not be loaded for RNDISMPX.SYS
Probably caused by :RNDISMPX.SYS ( RNDISMPX+5c99 )
BugCheck 139, {3, fffff88009a3a220, fffff88009a3a178, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff88009a3a220, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff88009a3a178, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_RNDISMPX+5c99
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A09
  BIOS Release Date             09/05/2012
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 470
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)**************************
ElbyCDIO.sys                Fri Jan  1 12:20:27 2010 (4B3E2EDB)
AtihdW76.sys                Tue Oct 18 03:09:49 2011 (4E9D263D)
Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
atikmpag.sys                Tue Oct 25 21:21:58 2011 (4EA760B6)
atikmdag.sys                Tue Oct 25 21:59:06 2011 (4EA7696A)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
SRTSP64.SYS                 Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS                 Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)

**techker** · 02-28-2013

wow !thx for the reply.

my first is a msata ssd 32g it was suppose to be for the rapid start .but it was disabled du to my new ssd.i tryed without the norton as well and it happend.
the second is a seagates 500g

i attached a diag.

this is what intel's site says.
Graphics Driver

Product Detected	AMD Radeon HD 7570
Current Driver Installed	8.911.0.0
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Intel Chipset Software Installation Utility (Chipset INF)

Product Detected
Current Version Installed	9.3.0.1026
This version is valid.

Audio Driver for Intel Desktop Board

Product Detected	High Definition Audio Device
Current Driver Installed	6.2.9200.16497
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wireless Networking (WiFi)

Product Detected	Dell Wireless 1703 802.11b/g/n (2,4??GHz)
Current Driver Installed	3.0.0.130
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wired Networking

Product Detected	Contr??leur Realtek PCIe GBE Family
Current Driver Installed	8.1.1020.2011
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

**techker** · 02-28-2013

hey thx for the reply!i attached a diag for more info.im doing some updates now on dell.

i have a seagates and a msata 32g for rapid storage that is now disable cause my ssd is faster..
from intel:
Graphics Driver

Product Detected	AMD Radeon HD 7570
Current Driver Installed	8.911.0.0
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Intel Chipset Software Installation Utility (Chipset INF)

Product Detected
Current Version Installed	9.3.0.1026
This version is valid.

Audio Driver for Intel Desktop Board

Product Detected	High Definition Audio Device
Current Driver Installed	6.2.9200.16497
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wireless Networking (WiFi)

Product Detected	Dell Wireless 1703 802.11b/g/n (2,4??GHz)
Current Driver Installed	3.0.0.130
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wired Networking

Product Detected	Contr??leur Realtek PCIe GBE Family
Current Driver Installed	8.1.1020.2011
This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

**techker** · 02-28-2013

Originally Posted by usasma

It looks like you have 3 hard drives. What is the make/model/wattage and age of your Power Supply?

The BSOD blames networking components. This could either be your wired or wireless connection - or even could be internet aware programs such as your Norton 360.

I would suggest:
1) Update your wired and wireless drivers to the latest available, Win8 compatible versions. If you already have the most updated versions - please download a fresh copy, uninstall the current one, and then install the fresh copy.
2) Do this to rule out the Norton:

Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :

ElbyCDIO.sys Fri Jan 1 12:20:27 2010 (4B3E2EDB)
CDRTools/ElbyCDIO/DVD Region Killer/VirtualCloneDrive (elby CloneDVD™ 2)/AnyDVD
http://www.carrona.org/drivers/driver.php?id=ElbyCDIO.sys

AtihdW76.sys Tue Oct 18 03:09:49 2011 (4E9D263D)
ATI Function Driver for HD Audio Service
http://www.carrona.org/drivers/driver.php?id=AtihdW76.sys

Rt630x64.sys Wed Oct 19 08:12:55 2011 (4E9EBEC7)
Realtek PCI/PCIe Adapters
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys

atikmpag.sys Tue Oct 25 21:21:58 2011 (4EA760B6)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys

atikmdag.sys Tue Oct 25 21:59:06 2011 (4EA7696A)
ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

HECIx64.sys Wed Nov 9 19:52:25 2011 (4EBB2049)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys

SRTSPX64.SYS Tue Nov 15 17:30:55 2011 (4EC2E81F)
Symantec Real Time Storage Protection (PEL) x64
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions: Driver Verifier Settings

Analysis:
The following is for informational purposes only.

Code:

**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)**************************
Loading Dump File [C:\Users\Owner\SysnativeBSODApps\011413-5109-01.dmp]
Windows 8 Kernel Version 9200 MP (8 procs) Free x64
Built by: 9200.16461.amd64fre.win8_gdr.121119-1606
System Uptime:0 days 11:20:45.015
*** WARNING: Unable to verify timestamp for RNDISMPX.SYS
*** ERROR: Module load completed but symbols could not be loaded for RNDISMPX.SYS
Probably caused by :RNDISMPX.SYS ( RNDISMPX+5c99 )
BugCheck 139, {3, fffff88009a3a220, fffff88009a3a178, 0}
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff88009a3a220, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff88009a3a178, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
BUGCHECK_STR:  0x139
DEFAULT_BUCKET_ID:  LIST_ENTRY_CORRUPT
PROCESS_NAME:  System
FAILURE_BUCKET_ID: 0x139_3_RNDISMPX+5c99
CPUID:        "Intel(R) Core(TM) i7-3770 CPU @ 3.40GHz"
MaxSpeed:     3400
CurrentSpeed: 3392
  BIOS Version                  A09
  BIOS Release Date             09/05/2012
  Manufacturer                  Dell Inc.
  Product Name                  Vostro 470
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Mon Jan 14 17:22:09.378 2013 (UTC - 5:00)**************************
ElbyCDIO.sys                Fri Jan  1 12:20:27 2010 (4B3E2EDB)
AtihdW76.sys                Tue Oct 18 03:09:49 2011 (4E9D263D)
Rt630x64.sys                Wed Oct 19 08:12:55 2011 (4E9EBEC7)
atikmpag.sys                Tue Oct 25 21:21:58 2011 (4EA760B6)
atikmdag.sys                Tue Oct 25 21:59:06 2011 (4EA7696A)
HECIx64.sys                 Wed Nov  9 19:52:25 2011 (4EBB2049)
SRTSPX64.SYS                Tue Nov 15 17:30:55 2011 (4EC2E81F)
athrx.sys                   Wed Mar 21 23:26:22 2012 (4F6A9BDE)
GEARAspiWDM.sys             Thu May  3 15:56:17 2012 (4FA2E2E1)
SYMEVENT64x86.SYS           Wed May 23 20:52:24 2012 (4FBD8648)
RTKVHD64.sys                Tue Jun 19 04:50:56 2012 (4FE03D70)
btfilter.sys                Fri Jun 29 03:00:07 2012 (4FED5277)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
dump_iaStorA.sys            Mon Jul  9 16:42:33 2012 (4FFB4239)
SYMNETS.SYS                 Fri Jul 20 22:07:07 2012 (500A0ECB)
Ironx64.SYS                 Mon Jul 23 20:34:50 2012 (500DEDAA)
BthLEEnum.sys               Wed Jul 25 22:25:02 2012 (5010AA7E)
EraserUtilRebootDrv.sys     Tue Jul 31 19:36:50 2012 (50186C12)
eeCtrl64.sys                Tue Jul 31 19:36:51 2012 (50186C13)
ccSetx64.sys                Thu Aug 16 17:18:11 2012 (502D6393)
IDSvia64.sys                Tue Aug 28 22:48:40 2012 (503D8308)
EX64.SYS                    Wed Sep  5 18:31:45 2012 (5047D2D1)
ENG64.SYS                   Wed Sep  5 18:33:39 2012 (5047D343)
SRTSP64.SYS                 Tue Oct  2 18:55:54 2012 (506B70FA)
SYMDS64.SYS                 Tue Oct  2 22:52:00 2012 (506BA850)
SYMEFA64.SYS                Wed Oct  3 15:00:06 2012 (506C8B36)
BHDrvx64.sys                Fri Oct 19 00:40:41 2012 (5080D9C9)
intelppm.sys                Mon Nov  5 22:55:02 2012 (50988A16)

i got this now..

http://4chandata.org/images/threads/...R_EQU(...).jpg

**usasma** · 03-01-2013

Please zip up and upload the contents of the C:\Windows\Mindump folder.

While waiting for a reply, please run Driver Verifier according to these instructions: Driver Verifier Settings

**techker** · 03-01-2013

ok here is the mind folder.

**techker** · 03-01-2013

odd if i leave my pc on it for a long periode of time without touching it , that's when i get the error..

i attached the event dump from performance and tools-advanced and resources and performance monitor..

Warnings

[IMG]res://wdc.dll/collapse.gif[/IMG]

Error

Symptom:	[IMG]res://wdc.dll/error.gif[/IMG] A service is reported as having an unexpected error code
Cause:	One or more services has failed. The service did not stop gracefully, suggesting the service may have crashed or one of its components stopped in an unsupported way.
Details:	Service exited with code not equal to 0 or 1077
Resolution:	Restart the service
Related:	Performance Diagnosis

Symptom:	[IMG]res://wdc.dll/error.gif[/IMG] Device is disabled.
Cause:	A device is disabled preventing it from working properly.
Details:	The device, Photosmart Prem C310 series, is disabled. If this device is no longer used it may be intentionally disabled. The Plug and Play ID for this device is ROOT\MULTIFUNCTION\0000.
Resolution:	1. Determine if you need the device.
	2. If you need the device, enable it in Device Manager.
	3. If you do not use the device it can be left disabled.
Related:	Explanation of Error Codes Generated by Device Manager
	Manage Devices in Windows

**techker** · 03-01-2013

this is from action center:

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.2.9200.2.0.0.256.103
Locale ID: 4105

Files that help describe the problem
022813-13078-01.dmp
sysdata.xml
MEMORY.DMP
WERInternalMetadata.xml

View a temporary copy of these files
Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: d1
BCP1: FFFFF8800542DC08
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF8800542DC08
OS Version: 6_2_9200
Service Pack: 0_0
Product: 256_1

**techker** · 03-01-2013

ok so i notice my crash when i try to update to the latest catalyst software drivers for my video card..

13-1_vista_win7_win8_64_dd_ccc_whql

it starts to install then it crashe's.

Thread: freeze and crash

LinkBack

Thread Tools

Search Thread

freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Re: freeze and crash

Similar Threads

Windows 8 Crash X3

Computer freeze

W8 Crash

Hang/Freeze update CPV

Freeze

Tags for this Thread

Posting Permissions