Thread: bluetooth error ( code 19 )

I do not see your model number on the US Samsung site. The closest one I see it an NP-N140, which has Bluetooth, but the latest drivers are for Windows 7 32 bit.

Do you have newer drivers, or have you looked on the Broadcom site?

Since the device isn't being recognized, but normally to get the hardware ID, in Device Manager you go to properties, Details Tab and select Hardware ID in the drop down Property box.

Originally Posted by Saltgrass

I do not see your model number on the US Samsung site. The closest one I see it an NP-N140, which has Bluetooth, but the latest drivers are for Windows 7 32 bit.

Do you have newer drivers, or have you looked on the Broadcom site?

Since the device isn't being recognized, but normally to get the hardware ID, in Device Manager you go to properties, Details Tab and select Hardware ID in the drop down Property box.

mine's np-n148plus ( that's what samsung calls in india ) - atom dual core n550 1.5 gz.

i can directly download the ( latest driver ) exe file from broadcom site but when i am running it says "microsoft bluetooth stack could not be started".

the two bluetooth hardware id are :

USB\VID_0A5C&PID_219C&REV_0628

USB\VID_0A5C&PID_219C

and i can find them after searching the registry. now what? how to delete the upper and lower filter values of these two?? ( are you suggesting me to delete the values / do you think it will solve the problem? )

ok - now i know what are uppper and lower filters after reading this.

http://0.tqn.com/d/pcsupport/1/0/G/9...rfilters-7.jpg

but there are no upper and lower filters listed in the registry for these two hardware id-s.

I now have my Windows 8 machine with Bluetooth. We can compare what might be necessary for it to work.

In Device Manager, under Bluetooth, I have an ASUS and Microsoft Enumerator, along with some other things.

There are two Network Adapters.

Other Devices, which currently show Bluetooth Peripheral Devices with a question mark.

In Services.msc, for Bluetooth I have:

An AtherosSVC (Qualcomm Atheros BT Stack Service Agent
Bluetooth Support Service

I normally have my Bluetooth disabled in the bios because I was very disappointed with its performance.

Let me know if you want to check something.

Originally Posted by Saltgrass

I now have my Windows 8 machine with Bluetooth. We can compare what might be necessary for it to work.

In Device Manager, under Bluetooth, I have an ASUS and Microsoft Enumerator, along with some other things.

There are two Network Adapters.

Other Devices, which currently show Bluetooth Peripheral Devices with a question mark.

In Services.msc, for Bluetooth I have:

An AtherosSVC (Qualcomm Atheros BT Stack Service Agent
Bluetooth Support Service

I normally have my Bluetooth disabled in the bios because I was very disappointed with its performance.

Let me know if you want to check something.

so...what are you suggesting now? as there are no upper and lower filter values listed in the registry it seems that the root of the problem is NOT a broken registry, afaik.

may be the driver is not compatible. can you please suggest some? and any other suggestions?

The filters thing I have only seen with DVD/CD players. It could be related, but I do not know. Tell me where in the registry to look for those things.

You appear to have a Bluetooth USB dongle. Broadcom says they do not sell to consumers and to look to your OEM for drivers. It appears the OEM does not furnish drivers for Windows 8 or Windows 7 64 bit. But you might check the net for these items. I have no experience with the web site mentioned. And the PID (2151) seems to be different from the one you show (219c).

Broadcom Bluetooth 2.1 USB Dongle
http://www.driverskit.com/hwcat/usb_...vinfo2042.html

I did find this site when I searched for the Dongle

Bluetooth Software Download | Broadcom

But my basic question is, are there two Bluetooth devices under the Bluetooth section of the Device Management. One from Broadcom (or Samsung) and one from Microsoft?

no dongle - my bluetooth hardware is built-in.

as i said earlier, i can directly download the ( bluetooth driver installer ) exe file from here

Bluetooth Software Download | Broadcom

but when i am running it says "microsoft bluetooth stack could not be started".

and there is just one bluetooth thing called "generic bluetooth adapter" listed under bluetooth in the device manager. when i am reinstalling the broadcom driver, the name generic bluetooth adapter changes to broadcom and the code 19 error remains.

now i am seriously starting to believe that it is essentially a driver issue. we just need to find the right driver.

I found this site when I was looking for the Microsoft Bluetooth Stack. Since the error you are getting mentions that, it might be worth while to follow the steps to see if they make sense and you have most of the needed files, like bth.inf. This site is older but probably still relevant. I will continue looking.

How to Restore a Microsoft Bluetooth Stack | eHow.com