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Thread: BSOD when returning from sleep

  1. #1
    6stringFever is offline Junior Member
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    BSOD when returning from sleep

    Hello,
    BSOD or black screen when it left sleep mode.

    My investigations :

    -The system resumes from sleep mode perfectly if I remove the MSI GTX660 twin frozr 3 and use the integrated Intel HD2500.

    -memory pass the memtest86 (several passes) with XMP profile 1 settings

    -with the GTX660, sometimes returning from sleep leads to a black screen, sometimes (often) a BSOD with "driver verifier..." message, sometimes I get the "graphic driver stopped responding and has recovered" message under the win8 desktop.

    -I tried nVidia drivers WHQL 306.97, 310.90 and beta 313.96, same effects.

    I only get issues when leaving sleep mode. The system works perfectly elsewhere (under load, in game and so on).

    Sorry for my english

    W7F_16-02-2013.zip
    Last edited by 6stringFever; 02-16-2013 at 03:02 PM.

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    kemical is offline Administrator
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    Re: BSOD when returning from sleep

    Hi,

    I don't have the dmp file reader app installed at the moment but a quick look through your files and I see your bios is out of date. One thing we've noticed in the forums is that windows 8 always works best with the latest bios and driver updates. :

    GIGABYTE - Motherboard - Socket 1155 - GA-H77N-WIFI (rev. 1.0)







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    6stringFever is offline Junior Member Thread Starter Thread Starter
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    Re: BSOD when returning from sleep

    Thank you, your help is highly appreciated.

    I tried what you suggested : ie., upgraded bios to version F3C (beta). I selected Windows 8 in this bios OS settings (was not in F2 version). The problem is still there though
    Then I tried to enable ERP, disable integrated graphic instead of auto, intitialise PEG graphic first but it did not fix the issue.

    Please find the attached new dumps with the latest (F3C) BIOS.
    W7F_17-02-2013.zip
    Last edited by 6stringFever; 02-17-2013 at 03:44 AM.

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    Re: BSOD when returning from sleep

    Hi,

    I've re-installed the dmp file viewer so was able to go over your dmp files.

    I notice you have Rivatuner running:

    Rt630x64.sys Wed Oct 19 13:12:55 2011

    Please uninstall until we determine the cause of your issues as Rivatuner can cause bsod's under certain circumstances.

    Please update your graphic drivers to this version:

    NVIDIA DRIVERS 310.90WHQL

    Turn off driver verifier by opening an cmd prompt and typing:

    verifier/reset

    Then reboot.

    Please post back if the issues continue.
    Last edited by kemical; 02-17-2013 at 08:42 AM.







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    6stringFever is offline Junior Member Thread Starter Thread Starter
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    Re: BSOD when returning from sleep

    Hi,

    I guess that Rivatuner is a part of MSI AfterBurner app (GPU tweak). So I removed AftreBurner. Note that I already got the issue before installing this MSI utility. I installed it in order to check GPU temp (low : 24°C idle and <60°C at OCCT full load).

    The 310.90 WHQL are already installed. I've done the verifier/reset command.

    The problem is still there. The new dump is the most recent in the archive.
    W7F_17-02-2013_B.zip
    Last edited by 6stringFever; 02-17-2013 at 09:09 AM.

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    Re: BSOD when returning from sleep

    Please download this application and run it to remove the nvidia graphic drivers. Then install the latest versions again.

    Driver Fusion - The Complete Driver Solution







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    6stringFever is offline Junior Member Thread Starter Thread Starter
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    Re: BSOD when returning from sleep

    OK, it's done. The system still crashes when returning from sleep.
    Note that I got 1 good return to desktop without any message, 1 with the "driver did not respond and has recovered", 1 black screen, and finally the BSOD with "driver verifier detected violation" message.

    Please find attached newest archive and a photograph of the BSOD. Note that theBSOD screen I get always corrupted display like that. My system is stable and the graphic card has never failedl in game or anywhere, it fails only when returning from sleep state.

    Thank you for the time you spend
    W7F_17-02-2013_C.zip

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    Saltgrass is offline Senior Member
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    Re: BSOD when returning from sleep

    How large is your power supply? You list a Seasonic G-360 ... is 360 watts its rating?

    What exact model of memory do you have so we can check the specs?

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    6stringFever is offline Junior Member Thread Starter Thread Starter
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    Re: BSOD when returning from sleep

    Yes it is a 360W gold seasonic. It sounds low wattage but the 12V rail can output 30A. My system runs at stock speed.
    A(t full load (OCCT) it needs less that 250W at the outlet.
    System without the GTX660 needs about 90W and the GTX 660 needs 150W in the worst case.

    Do you think that my PS is too weak? It works flawlessly at full load OCCT or in game though.

    My memory modules are a 2x4GB 12800 Crucial ballistix tactical low profile. I tested them with memtest86 and there are no errors. Modules are these ones : 8GB Kit (4GBx2), Ballistix 240-pin DIMM, DDR3 PC3-12800 upgrades for Giga-Byte GA-H77N-WIFI Motherboard, CT3736510 from Crucial.com

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    6stringFever is offline Junior Member Thread Starter Thread Starter
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    Re: BSOD when returning from sleep

    Yes it is a 360W gold seasonic. It sounds low wattage but the 12V rail can output 30A. My system runs at stock speed.
    A(t full load (OCCT) it needs less that 250W at the outlet.
    System without the GTX660 needs about 90W and the GTX 660 needs 150W in the worst case.

    Do you think that my PS is too weak? It works flawlessly at full load OCCT or in game though.

    My memory modules are a 2x4GB 12800 Crucial ballistix tactical low profile. I tested them with memtest86 and there are no errors.

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