Thread: BSOD in Black Osp 2

Sorry for not replying sooner - have been very busy getting ready for the holidays!

There are problems with this device:

GT-I9100 USB\VID_04E8&PID_6860&MS_COMP_MTP&SAMSUNG_ANDROID\ 6&11B631E3&0&0000 This device cannot start.

It looks like a Samsung Android Phone to me - please un-install it from your system. Also, if there is software associated with it (such as Samsung KIES) please uninstall that also.

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions). I suspect this is also the case with Win8 systems.

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

The ASACPI.sys driver dates from 2005 and is known to cause BSOD's in Win7 systems. Again, we suspect the same in Windows 8. Please update this to the latest version available from Asus (it's the 2009 version).

ASACPI.sys Sun Mar 27 22:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7). Also a part of the Asus PCProbe and AISuite Utilities
http://www.carrona.org/drivers/driver.php?id=ASACPI.sys

Please also update your Audio drivers - they date from 2009.

Troubleshoot video issues with this post: Video TDR Timeout - 0x116 + 0x117

Analysis:
The following is for informational purposes only.

Code:

**************************Sat Nov 17 06:17:26.211 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111712-41293-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
System Uptime:1 days 12:19:10.330
BugCheck Code: BugCheck 9F, {3, fffffa8008800060, fffff802c9d188e0, fffffa8006ecde10}
*** ERROR: Module load completed but symbols could not be loaded for partmgr.sys
*** WARNING: Unable to verify timestamp for atapi.sys
*** ERROR: Module load completed but symbols could not be loaded for atapi.sys
Probably caused by :atapi.sys
BugCheck Info: DRIVER_POWER_STATE_FAILURE (9f)
Arguments: 
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8008800060, Physical Device Object of the stack
Arg3: fffff802c9d188e0, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa8006ecde10, The blocked IRP
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x9F_3_IMAGE_atapi.sys
CPUID:        "Intel(R) Core(TM)2 Quad CPU    Q8300  @ 2.50GHz"
MaxSpeed:     2500
CurrentSpeed: 2500
  BIOS Version                  2001   
  BIOS Release Date             02/25/2009
  Manufacturer                  System manufacturer
  Product Name                  System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 13 07:41:39.166 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111512-29749-01.dmp]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111412-68000-01.dmp]
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111312-26878-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
System Uptime:0 days 14:11:57.602
BugCheck Code: BugCheck 3B, {c0000005, fffff8027f018241, fffff8800ce44480, 0}
Probably caused by :memory_corruption
BugCheck Info: SYSTEM_SERVICE_EXCEPTION (3b)
Arguments: 
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8027f018241, Address of the instruction which caused the bugcheck
Arg3: fffff8800ce44480, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x3B
PROCESS_NAME: Steam.exe
FAILURE_BUCKET_ID: MEMORY_CORRUPTION_STRIDE
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 12 17:28:59.566 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111212-31403-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
System Uptime:0 days 23:45:22.874
BugCheck Code: BugCheck 116, {fffffa8008f56010, fffff8800758da88, ffffffffc00000b5, a}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+14ba88 )
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments: 
Arg1: fffffa8008f56010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800758da88, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Sat Nov 17 06:17:26.211 2012 (UTC - 5:00)**************************
ASACPI.sys             Sun Mar 27 22:30:36 2005 (42476C4C)
ADIHdAud.sys           Thu May 21 04:21:06 2009 (4A150EF2)
a4bwcvqo.SYS           Tue Dec 27 17:30:45 2011 (4EFA4715)
dtsoftbus01.sys        Fri Jan 13 08:45:46 2012 (4F10358A)
nvhda64v.sys           Tue Jul  3 11:25:04 2012 (4FF30ED0)
intelppm.sys           Wed Jul 25 22:26:48 2012 (5010AAE8)
sptd.sys               Sat Aug 18 17:05:38 2012 (503003A2)
yk63x64.sys            Tue Sep 25 13:20:12 2012 (5061E7CC)
nvlddmkm.sys           Fri Nov  9 05:17:51 2012 (509CD84F)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Nov 13 07:41:39.166 2012 (UTC - 5:00)**************************
ak6u1uev.SYS           Tue Dec 27 17:30:45 2011 (4EFA4715)
ssudbus.sys            Thu Aug 30 21:34:04 2012 (5040148C)
ssudmdm.sys            Thu Aug 30 21:34:34 2012 (504014AA)
nvlddmkm.sys           Tue Oct  2 14:21:13 2012 (506B3099)
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Mon Nov 12 17:28:59.566 2012 (UTC - 5:00)**************************
a5368rdo.SYS           Tue Dec 27 17:30:45 2011 (4EFA4715)

http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=ADIHdAud.sys
a4bwcvqo.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
yk63x64.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
ak6u1uev.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=ssudbus.sys
http://www.carrona.org/drivers/driver.php?id=ssudmdm.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
a5368rdo.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

Wow we both missed that one.. Thanks John.

thank you for describing the problem but I have acpi next bsod and can not be installed even alsuite and probe. join the next BSOD even though I do not know what to do. during the day I got 3 bsod including 1 dump with the rest of August is not enrolled.111212-31403-01.dmp

You must do ALL of the following things to ensure that we've taken the proper steps for fixing this problem.

1) Daemon Tools must be uninstalled and then the offending sptd.sys driver must be removed using the special tool that I linked to:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): [DEL] DuplexSecure - FAQ [/DEL] Link broken as of 21 Jul 2012
New link (15 Aug 2012): DuplexSecure - Downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link: Disc-Tools.com
Manual procedure here: Registry and SPTD problems | DAEMON Pro Help

2) It appears that you have an Asus P5Q Premium motherboard. As such you must adjust the memory timings/settings/voltages in the BIOS. You must get this information from the RAM manufacturer (I think it is Kingston) and then manually input it into the BIOS. In other words - DO NOT use the Auto setting in the BIOS for memory, it often has problems. FYI - I have not seen problems with this recently, so you can feel free to leave this step until last.

3) Go to this page on the Asus website: ASUSTeK Computer Inc. -Support- Drivers and Download P5Q Premium
Select the + sign next to the Utilities section
Select the first item in the Utilities section - it is named "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit"
Download and extract the file (it will be named "MB_WIN7_ATK.ZIP")
Before running it, right click on the AsAcpiIns.exe file in the directory named "64", select "Properties", then select the "Compatibility" tab. Then set the program to run in Compatibility Mode for Windows 7 or Windows 7 SP1.
Finally, install it by double clicking on the AsAcpiIns.exe file in the directory named "64"

4) Conduct the troubleshooting steps at this link to help rule out problems with the video: Video TDR Timeout - 0x116 + 0x117
The steps are (basically):
- uninstall all nVidia software/drivers from the system
- download and install the latest drivers from nVidia

- ensure that the video card (and the system) are not overclocked while testing.
- ensure that the video card is getting adequate air flow
- ensure that the video card's fan is working (if so equipped)
- ensure that the video card's cooler is free of dirt/dust/hairballs
- ensure that the video card is getting power (reseat the power connector if so equipped)

Run the free diagnostics from here (particularly the video tests): Hardware Diagnostics
And, try another video card to see if that fixes the problem.

5) Update your audio drivers, they date from 2009. I don't think that this is related to the BSOD issues, but updating the drivers is a good idea.
*************************************************
Again, this memory dump blames the video driver. While it's possible that it's only the driver that's causing the problem - we have seen many other BSOD issues with the other things that I have mentioned. So, IMO it's possible that one or more of these things is causing problems with the video driver - that's why I suggest fixing them all.

Good luck!

Analysis:
The following is for informational purposes only.

Code:

**************************Mon Nov 12 17:28:59.566 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\111212-31403-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16424.amd64fre.win8_gdr.120926-1855
System Uptime:0 days 23:45:22.874
BugCheck Code: BugCheck 116, {fffffa8008f56010, fffff8800758da88, ffffffffc00000b5, a}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :nvlddmkm.sys ( nvlddmkm+14ba88 )
BugCheck Info: VIDEO_TDR_FAILURE (116)
Arguments: 
Arg1: fffffa8008f56010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8800758da88, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc00000b5, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 000000000000000a, Optional internal context dependent data.
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
BUGCHECK_STR:  0x116
PROCESS_NAME: System
FAILURE_BUCKET_ID: 0x116_IMAGE_nvlddmkm.sys
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Mon Nov 12 17:28:59.566 2012 (UTC - 5:00)**************************
ASACPI.sys         Sun Mar 27 22:30:36 2005 (42476C4C)
ADIHdAud.sys       Thu May 21 04:21:06 2009 (4A150EF2)
a5368rdo.SYS       Tue Dec 27 17:30:45 2011 (4EFA4715)
dtsoftbus01.sys    Fri Jan 13 08:45:46 2012 (4F10358A)
intelppm.sys       Wed Jul 25 22:26:48 2012 (5010AAE8)
sptd.sys           Sat Aug 18 17:05:38 2012 (503003A2)
nvlddmkm.sys       Tue Oct  2 14:21:13 2012 (506B3099)

http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=ADIHdAud.sys
a5368rdo.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

hello. no longer nervously no withstand. still bsod still bsod. I removed the d-tools and sptd.sys, atk0110 update here as I stated above. nvidia drivers have changed, i loaded the new drivers for the sound card , everything from asus. I made also a test in Furmark. tested to 85 degrees Celsius. memstest080 zrobilm 50 tests a mistake. I already do not know what to do maybe I'll musial back to win 7 but there also I had a BSOD.I updated the drivers for intel processor. adds this new BSOD that, I was already 3 bsod112612-15428-01.dmp

memstest080 zrobilm 50 tests a mistake.

Does this mean that there were errors when running MemTest?
If so, that is a big problem. Please use this procedure to test each stick/slot (start at step 6b): Memory Diagnostics

The memory dump shows that Daemon Tools is still installed.
Are you using Alcohol software? If so, it uses the same drivers as Daemon Tools (and will have to be un-installed also)
If not, please post back and I'll give detailed instructions on how to safely remove dtsoftbus01.sys and sptd.sys

Please be patient. Fixing simple BSOD's often takes several pages of postings - more complicated one's (like this one) can take even longer.
If you wish to get a head start, you can run these free diagnostics as time permits: Hardware Diagnostics

Just FYI - since the motherboard is older, it's possible that the video error is due to incompatibilities with the hardware. But we can't verify that until we've fixed the DaemonTools/Alcohol software issues. Once that's fixed, then we'll concentrate on testing the video to see what happens (and the Furmark test is a good start!).

Analysis:
The following is for informational purposes only.

Code:

**************************Mon Nov 26 14:39:21.476 2012 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\112612-15428-01.dmp]
Windows 8 Kernel Version 9200 MP (4 procs) Free x64
Built by: 9200.16442.amd64fre.win8_gdr.121023-1503
System Uptime:0 days 6:00:41.185
BugCheck Code: BugCheck 139, {3, fffff80007e7e690, fffff80007e7e5e8, 0}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by :dxgmms1.sys ( dxgmms1!VidSchiUpdateContextStatus+513 )
BugCheck Info: KERNEL_SECURITY_CHECK_FAILURE (139)
Arguments: 
Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
Arg2: fffff80007e7e690, Address of the trap frame for the exception that caused the bugcheck
Arg3: fffff80007e7e5e8, Address of the exception record for the exception that caused the bugcheck
Arg4: 0000000000000000, Reserved
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
BUGCHECK_STR:  0x139
PROCESS_NAME: t6mp.exe
FAILURE_BUCKET_ID: 0x139_3_dxgmms1!VidSchiUpdateContextStatus
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.

Code:

**************************Mon Nov 26 14:39:21.476 2012 (UTC - 5:00)**************************
ASACPI.sys         Wed May 13 21:25:17 2009 (4A0B72FD)
ADIHdAud.sys       Thu May 21 04:21:06 2009 (4A150EF2)
ahkie9gm.SYS       Tue Dec 27 17:30:45 2011 (4EFA4715)
dtsoftbus01.sys    Fri Jan 13 08:45:46 2012 (4F10358A)
nvhda64v.sys       Tue Jul  3 11:25:04 2012 (4FF30ED0)
intelppm.sys       Wed Jul 25 22:26:48 2012 (5010AAE8)
sptd.sys           Sat Aug 18 17:05:38 2012 (503003A2)
nvlddmkm.sys       Sun Nov 18 06:10:12 2012 (50A8C214)

http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=ADIHdAud.sys
ahkie9gm.SYS - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=nvhda64v.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=sptd.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys

deleted the d-tools and what it SPTD You had me. update all the drivers from Asus. Framework for cleaning up today I'll take the evening. She took off the housing of the computer also some two days ago, because I thought that something heats. can blame the hard drive is really old112712-16005-01.dmp

Did MemTest have errors?